Warranty

We take care to inspect and test every Enoksen watch before it leaves us. In the rare event that something goes wrong, we're here to help.

2-year international warranty

All Enoksen watches come with a 2-year international warranty from the date of purchase, covering defects in materials and workmanship.

This warranty is provided in addition to any statutory consumer rights that apply to your purchase.

What is not covered by the warranty?

The warranty does not cover:

• Normal wear and cosmetic damage - including scratches, dents or marks that occur through normal use.
  
  
• Accidental damage - including damage caused by drops, impacts or mishandling.
  
  
• Water damage caused by improper use - including use beyond the watch's stated water-resistance rating or failure to follow the relevant water-resistance guidelines.
  
  
• Straps and bracelets - normal wear and tear to leather, rubber, textile or metal straps and bracelets.
  
  
• Misuse or unauthorised modifications - damage resulting from improper use, alteration or repairs carried out without our approval.

Please follow the care and operating guidance supplied with your watch. Damage caused by use contrary to these instructions may not be covered by the warranty.

How do I make a warranty claim?

1. Request approval: Email returns@byenoksen.com with your order number, a description of the problem and, where possible, photos showing the issue.
   
   
2. Receive shipping instructions: We will review the information and contact you with the next steps. If the watch needs to be returned, we will email you a prepaid shipping label and return instructions.
   
   
3. Prepare the package: Pack the watch securely to protect it during shipping. You can use the original packaging if you still have it.
   
   
4. Send the watch: Print the shipping label, attach it securely to the outside of the package and drop it off with the shipping company stated in the return instructions.
   
   

What happens next?

Once we receive your watch, we will confirm receipt by email and our watch technicians will assess the issue.

Where the claim is covered by warranty, we will repair or replace the watch as appropriate at no cost to you.

Any repaired or replaced watch remains covered for the remainder of the original warranty period.

We will normally update you on the outcome or next steps within 5 business days of receiving the watch.

We aim to complete warranty repairs and return the watch within 30 days of receipt, although some repairs may take longer depending on the work or parts required. If so, we will keep you updated.

Are there any costs involved?

For an approved warranty claim, there are no costs to you. Enoksen covers the return shipping, inspection, repair or replacement, and shipping the watch back to you.