Refund policy
At Enoksen, we are committed to delivering quality and value. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, provided it is unused, unworn and returned in its original condition and packaging.
30-day returns
To qualify for a full refund, your product must be returned in a condition that allows us to sell it as new.
This means:
- No signs of wear, use, scratches or other marks.
- Watch straps must be unused and show no signs of having been worn.
- Original packaging must be complete and undamaged.
- Protective films, tags and other supplied materials should remain intact wherever possible.
- All accessories and documentation supplied with the order must be returned.
You are responsible for the product until it arrives back with us.
What if there is a problem when my order arrives?
If your order arrives damaged or there is a problem with the product when you receive it, contact us at customerservice@byenoksen.com as soon as possible.
We will help resolve the issue and, where a return is required, arrange the return shipping with you. Return shipping costs will not be deducted where the problem relates to the product or delivery.
Can I exchange an item instead of returning it?
Yes. If you would prefer an exchange, contact us at returns@byenoksen.com.
Exchanges are subject to availability and must meet the same return conditions as refunds.
Are any items non-returnable?
The following items cannot be returned:
- Engraved watches
- Custom- or configurator-built watches
- Gift cards
Do I need to pay for return shipping?
Yes. Return shipping is paid by the customer.
To make the return straightforward, we will provide a prepaid return shipping label by email. The cost of the return shipment will be deducted from your refund.
How do I return an item?
- Email returns@byenoksen.com with your order number and the reason for your return.
- Once your return request has been reviewed, we will email you a prepaid return label and return instructions.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Print the return label, attach it securely to the outside of the package, and hand the parcel to the carrier specified in the return instructions.
How will I receive my refund?
Once your return has been received, we will inspect the item to make sure it meets our return conditions.
If approved, the refund will normally be processed within 5-7 business days and returned to your original payment method. We will confirm the refund by email.
If you have not received your refund after the expected processing time, contact us at returns@byenoksen.com and we will investigate it.